Help Section
Q & A's for technical and operational issues
Uploading video clips / watching video clips
1. What kind of files (in what format) can I upload on the site?
You can upload video clips on the site in the following formats: .wmv/ .mpg/ .avi/ .wav/ .wma/ .au/ .snd/ .aif/ .aifc/ .aiff/ .cda/ .vob/.
2. I have an MP4 video clip (or a clip in some other format that doesn't appear on the list of acceptable formats above). Is it still possible to upload it on the site and how?
In order to upload a video clip in a format other than those listed above, you first have to reformat the file into one of the acceptable formats. There are freeware & shareware user-friendly reformatting programs available which can help you do this such as: http://www.avs4you.com.
3. Are there any limitations with regard to size or length of the video file?
You can upload files of up to 60MB, 10 minutes in length. We recommend that the length of your video clip not exceed more than 2-3 minutes.
4. My video clip is of a low resolution. Is it possible to upload it on the site so it can be viewed at a higher quality?
You can upload a low quality video clip but the viewing quality will be the same.
5. The video clip I've uploaded is at a very high quality but the viewing quality is lower. Why is that?
The reason might have to do with the data rate flow which currently stands at 350kbps. The data rate flow may be upgraded in the future which will allow higher quality viewing. Likewise, it's possible that a very large number of visitors to the site are watching the clips at the same time, which will slow down the rate of date flow of the video and will interfere with the viewing quality. We're doing everything we can to make sure that large numbers of visitors to the site can enjoy smooth, uninterrupted and quality viewing of clips simultaneously.
6. I am unable to upload a video link from the Internet.
It is not possible to upload a link to the site. You must directly upload the original video clip from the user's computer in one of the following formats: .wmv/ .mpg/ .avi/ .wav/ .wma/ .au/ .snd/ .aif/ .aifc/ .aiff/ .cda/ .vob/.
7. I couldn't update the video clip in my personal profile. The old video still appears on the site.
The new video clip will appear within 24 hours of being uploaded. In the event that the new video does not appear after 24 hours, please report this to us at: support@sportalentsvc.com.
8. Is it possible to post tags to a video clip which I am uploading on the site? How will potentially interested viewers find my clip from among so many others on the site?
It is not now possible to add tags to a video clip. Finding a particular clip on the site can be done through a sophisticated search engine which allows for various search possibilities such as: keywords, type of sport, position, age, continent, country and time the video was uploaded. The search engine can be found at the top of the site’s home page.
9. I registered and uploaded a video clip to the site but my clip doesn't appear anywhere on the site. Why?
The clip will appear on the site within 24 hours after being uploaded and after it is reviewed and deemed suitable for the site and its content.
10. The time required to upload a video clip is very long. Is this acceptable and why?
It could be that the size of the clip is large and requires a lot of time to upload on the site. This doesn't indicate any sort of problem. Please be patient until the video file finishes uploading. Another tip: try to edit the clip so that its length doesn't exceed 2-3 minutes. It will be easier to watch and will be more successful.
11. The period of time from when I press on play until I can begin watching the video clip is pretty long. Is this reasonable? Does it indicate some sort of problem? Why is this?
The reason seems to be the distance between your computer to the servers on which the video clips are stored. In any case, the waiting time usually isn't any longer than a few seconds.
12. Why does the video break up quite often during viewing?
Occasionally a video clip breaks up when we watch one that was delivered to us through the video streaming method which is a popular way to watch video clips on the Internet. In this way, the clip is received and presented without breaking up (under optimal conditions) on the surfer's player while it's being transferred to a player by the streaming provider. In other words, the clip begins to play on our computer even though the entire file has not yet downloaded. While we're watching the clip, the file continues to download and it sometimes happens that the clip finishes playing one portion while the rest of the file hasn't yet finished downloading in most cases because of narrow bandwidth or because the server is busy. So there are breaks and pauses in the video which are a result of waiting for our server to download more of the video clip so we can watch it.
13. Is there any need for special software/add-ons in order to watch the video clips on the site?
You need Media Player which is an integral part of the Windows operating system.
14. I use the Mac operating system and/or a different browser than Internet Explorer (like Firefox or Safari) and I have difficulty watching the video clips. What can I do?
The site is optimized for viewing in the Explorer and Firefox Internet browsers. In order to watch clips in Firefox, you have to download a special add-on. You can download it at http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx
15. Is it possible and also legal to download a video clip from the site onto my hard disc?
No, but after you register for the site, you can create a list of your favorite video clips by clicking on Add to my videos which can be found on the talent page where you watched the clip. It will then be added to your list of My videos so you can watch anytime you login to the site.
16. Can I share video clips that I like from the site with friends and other users and send them the clips?
At the moment you can't, but it's a distinct possibility that you will in the future. In any case, you can send a link to the page with the video clip that you liked.
17. Lots of the video clips I watch are of pretty poor quality. Why?
The clips are videoed and edited by private people all over the world. They don't always have the option of editing the video clips professionally.
18. Am I allowed to upload a video clip of another talent?
No. You are allowed to upload video clips only of yourself, after you open an account (My account). When you open an account, you will be asked to fill in your personal details.
19. Can I upload more than one video clip? How do I do that?
You can't upload more than one video clip, but you can switch/update the clip as necessary over time.
20. I can't watch a video clip / clips (no picture).
The site is optimized for viewing in Internet Explorer 7 and above and in Firefox. In the event that you are using one of these browsers and still can't watch any video clips on the site, check if Media Player is installed on your operating system (or the add-on required to work with Firefox) and whether it is functioning properly. In the event that you are unable to view a specific video clip, the problem is most likely in the clip itself, which may be too heavy or as a result of some other problem having to do with the clip or the data flow through the server.
21. The video clip doesn't have any sound.
Check if your speakers are working. If they are, it's possible that the video clip was uploaded without any sound.
22. Can I upload a video clip with sound effects / background music?
Absolutely.
23. My video was taped on a home camcorder and isn't very good quality. Can I upload it on the site?
You can upload a low quality video clip on the site but the viewing quality will match. You can upload clips in the following formats: .wmv/ .mpg/ .avi/ .wav/ .wma/ .au/ .snd/ .aif/ .aifc/ .aiff/ .cda/ .vob/.
24. Are there any minimal technical requirements regarding the quality of the video uploaded on the site?
No, but the viewing quality of the video clip will match the quality of the video.
25. Will the video clip I upload on the site remain there indefinitely?
Yes.
26. Why doesn't the video clip I uploaded appear on the site's home page? Is there any possibility that it will appear there?
Your video clip can appear on the home page under the following categories:
A. Talent of the week – if the site manager chooses your clip
B. Highest rated videos – if users rate your clip among the six best clips
C. Most viewed videos – if your clip is among the six most watched
D. Most recent videos – if your clip is among the last six uploaded onto the site
27. My video clip was deleted from the site. Why?
It apparently included unsuitable content and there were complaints from users.
Registering for the site
1. Can I register for the site without uploading any video clip?
Yes, but not as talent. Only as a sports fan or as a sports professional.
2. After I fill in my details, upload my video clip and press Save, nothing is saved and/or I get an error message.
You have to see what the error message says. You are probably missing some mandatory fields which you must go back and fill in. Similarly, notice that after you have filled in all your details, you must agree to the site's terms of use.
3. Are there any limitations on the format or size of photograph files for upload on the site?
The photographs must be in JPG format. Recommended size is up to 30K per photo. Heavier photos will most likely slow things down and you won't get a high percentage of viewers or very high ratings.
4. I'm having trouble uploading a link to photographs from the Internet.
You can't upload a link to a photograph. You can upload a photograph file from your own computer.
5. I'm having trouble updating the photograph on my personal profile. The old photographs I uploaded are still there.
Did you try to refresh the page? If you did, try checking the photographs you tried uploading to make sure they aren't too heavy or in an incorrect format.
6. The password I entered isn't accepted / was deleted.
Try deleting your Internet history as follows: go to your toolbar and open the <Tools> menu, select <Internet Options>, click the <Clear History> button, and finally click the <Yes> button.
7. What are the rules for choosing a password?
It is advisable to choose a password that is composed of letters and numbers which includes 8-12 characters.
8. My sport doesn't appear on the list of sports.
Please write and tell us what sport you're involved in and we'll do our best to add it to the list.
9. I'm under 13 years old. Why can't I register as talent?
In order to follow the requirements set out by law, the site allows registration of talent who are over 13 years of age only.
10. It's not clear to me how to register on the site as a Sports Fan.
You just have to fill in your email address and choose a password. Following registration, you can create a list of video clips (My Videos) and receive period newsletters.
11. I'm a scout / coach / sports manager / businessman, etc. How can I register on the site?
Register as a sports professional. Click on the arrow in the registration and the my account page will open. Fill in your details as specified.
12. How can I remove myself from the site if I ever want to?
Just sent us an email at: support@sportalentsvc.com
13. How can I update my personal details?
You can go to the page with your personal details (my account) by entering your email address and your password.
14. I forgot my user name / password. What do I do?
If you've forgotten your password, there's a forgot password link under the registration field. Click on it after you enter your email address. An email with the password you included in your registration will be sent to that address.
15. I've entered the correct user name and password but I'm still getting an error message.
In order to confirm that the details you've entered are correct, there's a forgot password link under the registration field. Click on it after you enter your email address. An email with the password you included in your registration will be sent to that address.
16. I registered for the site and uploaded a video clip but my full details don't appear on the site on my talent page.
Your full details are only available to those who have registered on the site. Try to login (enter your email address and password) so the site recognizes you and you should be able to see your full details and those of other talent.
17. What are the fields marked with ! on the site's registration page?
Those are mandatory fields to fill in.
Search Engine
1. How many mandatory fields must I fill in to do a search?
You have to fill in only one field, but in order to get more focused results, you should fill in as many fields as possible.
2. I did a search but I didn't get any results. Why?
It's possible that you selected too many parameters and there are no results for the specific parameters you selected. Try choosing more general parameters.
3. In the search results of the talent page, I get only the nickname of the talent plus basic details, but not the full details of the talent. Why?
The full details of the talent are available only to those who have registered on the site as sports professionals. In order to register, click on interested in contacting the talent? and then register on the site. Only after your registration has been completed can you see the full details of the talent.
4. Do I have to fill in the fields for both continent and country?
No.
5. Can I look for talent in two sports (or more) at the same time?
You can look for talent in any sport at the same time or in one sport at a time
My Videos
1. Is there any limit to the number of video clips I can save?
No.
2. I click on My Videos (on the upper toolbar) and I don't get a list of the video clips I've saved.
You have to login to the site as a registered user.
3. Clicking on Add to my Videos on the talent page doesn't save the clip.
Check to see whether the video clip is already on your list of videos.
4. Do I have to register on the site in order to save video clips in the My Videos category?
Yes, you have to register as one of the following: Sports professional, Sports talent, Sports fan.
Rating
1. Do I have to register on the site in order to rate clips?
You can rate video clips as you wish without registering on the site.
2. Can I rate a video clip even if I didn't watch the whole thing?
Yes.
3. Can I rate a video clip even if I didn't watch it at all?
No, you have to watch the clip in order to rate it.
4. I can't rate the video clip more than once.
That's right. You can't rate the clip more than once.
5. There's no place on the talent page to rate the clip. How can I rate it?
6. My rating didn't go through.
7. My rating went through wrong (not according to the way I rated the clip).
8. I can't rate the video clip after I'm through watching it (only while it's still playing).
The same answer to questions 5-8: The site is currently in Beta version. It's very possible that there are still bugs in the system. Thanks for your comments. We're doing everything we can to repair all the bugs and problems as quickly as possible.
Newsletter
1. Can I sign up to receive newsletters without having registered on the site?
Yes, you can add your email address in the yellow rectangle on the upper right hand side at Keep updated with most recent talents.
2. Can I register on the site without receiving the newsletter?
Everyone who registers on the site receives the newsletter. You can take yourself off the list by clicking on the remove link on the newsletter itself.
3. I signed up for the newsletters a week ago and I haven't yet received a single one.
Our newsletters are usually sent every two weeks. You'll certainly receive the next issue.
4. How can I remove my name from the newsletter mailing list if I'm not interested in receiving them in the future?
After you receive the newsletter, you can remove your name from the list by clicking on the remove link at the bottom of the newsletter. You email address will be removed from the mailing list immediately.
5. I tried to remove my name from your mailing list but I was unable to. How do I do that?
You have to click on the remove button on the newsletter you received and a message will appear that your address has been successfully removed from the mailing list. You can only remove your address from the list through the newsletter you received.
Miscellaneous
1. I am not getting the full details of talent even though I registered for the site and finished the Login.
Only those who register on the site as sports professionals can receive the full details of talent.
2. I came across some unsuitable content / an offensive clip that is not in the field of sports / that is of very low quality, or several such video clips.
We'd appreciate it if you report it to us by clicking on report abusive content on the talent page.
3. Can I receive email updates of new talent on the site and how can I do that?
You can receive updates via email through the newsletters sent to you. In addition, you can see new talent on the home page of the site under the category Most recent videos.
4. Can I define characteristics of talent that interest me through RSS technology and receive updates via email every time relevant video clips are uploaded to the site?
Right now you can't, although it's possible that this option will be available in the future.
5. Can I add comments to video clips?
Right now you can't, although it's possible that this option will be available in the future.
6. The site doesn't upload on my Internet browser.
Check your Internet connections and try again later.
7. Is the site suitable for viewing on different browsers?
The site is suitable for viewing on Internet Explorer 7 and over and on Firefox.
8. The site doesn't allow proper viewing.
The site is suitable for viewing on Internet Explorer 7 and over and on Firefox.
9. I registered as talent and uploaded a video clip. Will potential interested parties contact me directly or through the site's management?
Potentially interested parties will click on the Interested in talent's details? And Interesting in contacting talent? links after they register on the site. After that, they will receive the talent's full contact details and can contact them directly if they are interested in doing so.
10. I uploaded a video clip on the site and I haven't been contacted by anyone.
Check that you filled in all your details and that they are accurate and correct. If they are, it might be worth it to invest in professional photography and to upload a higher quality clip.